Website: rame.md
S.R.L. „ART-GRANIT" pays special attention to the protection of personal data and respect for the private life of persons who access the website www.rame.md, request information about materials, products or works, ask for a quote or an estimate, schedule measurements, communicate with the Company's representatives, or use the contact channels made available.
This Policy explains what personal data we may collect, for what purposes and on what legal grounds we process it, from what sources we obtain it, to whom we may disclose it, how long we keep it, what protective measures we apply, and what rights data subjects have.
The processing of personal data is carried out in accordance with Law No. 195/2024 on the protection of personal data, in force in the Republic of Moldova, as well as with other applicable regulatory acts.
1. WHO IS THE DATA CONTROLLER
The controller of personal data is:
S.R.L. „ART-GRANIT"
Website: www.rame.md
E-mail: info@rame.md
Phone: +373 (78) 21-18-00
Showroom: bd. Grigore Vieru, 19, MD-2005, Chișinău, Republic of Moldova
Within the meaning of personal data protection legislation, ART-GRANIT determines the purposes and means of processing data for the activities described in this Policy.
2. WHO THIS POLICY APPLIES TO
This Policy applies mainly to:
- persons who visit the website www.rame.md;
- persons who fill in the forms available on the website, including forms such as "Talk to the manager," "Request an estimate," "Request a call," or other similar forms;
- persons who request information about frames, mirrors, passe-partout, glass or other products and services offered by rame.md;
- persons who request a quote, price estimate, measurements, custom manufacturing, delivery, installation or other related services;
- persons who contact ART-GRANIT by phone, e-mail, social networks, messaging applications or other communication channels;
- persons who visit the Company's showrooms, to the extent that their data is processed in connection with the request or the business relationship;
- persons who interact with ART-GRANIT's advertisements and online campaigns;
- persons who opt in to receive commercial communications.
For certain operations that go beyond the use of the website — for example, the performance of a contract, access to a job site, the processing of data of representatives of legal entities, or video surveillance in certain premises — ART-GRANIT may provide additional notices specific to that operation.
3. WHAT PERSONAL DATA WE MAY PROCESS
ART-GRANIT processes data that is adequate, relevant and limited to what is necessary in relation to the specific purpose of the processing.
3.1. Identification and contact data
- first and last name;
- phone number;
- e-mail address;
- home, delivery, measurement or job-site address, when necessary;
- data of the representative or contact person of a corporate client;
- other contact details you choose to provide.
3.2. Data regarding the request, project and preferences
- the type of product or work requested: kitchen/bathroom countertop, windowsill, stairs, cladding, flooring, wall, façade, paving, or other product/work;
- the material or collection of interest;
- dimensions, sketches, photographs, plans or other technical information provided for estimation or execution;
- the indicative budget and requirements communicated by you;
- the address or approximate location of the site, if necessary for measurements, delivery or installation;
- the content of the request and the relevant history of communications with ART-GRANIT's representatives.
3.3. Data regarding orders and the contractual relationship
- data necessary for preparing the quote, order, contract, invoice, handover certificate or other commercial documents;
- information about the products and services ordered;
- data regarding delivery, measurement and installation;
- information about payments and settlement status, without ART-GRANIT storing full bank card data when payment is processed by a payment service provider;
- data regarding warranties, complaints, returns, remedies or other after-sales requests.
3.4. Communication data
- messages sent through the website;
- e-mail correspondence;
- messages sent through messaging applications used by ART-GRANIT;
- messages and interactions through social networks;
- the date and time of the communication;
- information necessary to handle the request.
3.5. Data regarding phone calls
If ART-GRANIT uses call recording for certain phone lines, the phone number, the date and time of the call, the duration of the call, the audio recording and the information communicated during the call may be processed. The person will be informed about the recording before it starts or at the beginning of the call, in accordance with applicable requirements.
3.6. Technical data regarding use of the website
- IP address;
- device type, browser and operating system;
- date and time of access;
- pages visited and approximate duration of the visit;
- the source of access to the website;
- online identifiers;
- information collected through cookies or similar technologies, depending on the website's configuration and the options expressed by the user.
Details regarding the cookies actually used must be presented in the Cookie Policy and in the preference management mechanism on the website.
3.7. Images and audiovisual data
Where certain showrooms, access areas or other premises of ART-GRANIT are under video surveillance, images of persons entering the range of the cameras may be processed. Such processing is carried out for the purposes of security and the protection of persons and property and must be duly signposted at the monitored location. This Policy does not replace the specific notice regarding video surveillance.
4. HOW WE COLLECT DATA
We may collect data:
Directly from you, when you:
- fill in a form on the website;
- ask to be contacted, request an estimate or a quote;
- call us or send us an e-mail;
- contact us through social networks or messaging applications;
- visit the showroom and request consultation;
- provide dimensions, sketches, images or information about the project;
- schedule measurements, delivery or installation;
- place an order or initiate negotiations for concluding a contract;
- file a complaint, warranty claim or other request;
- express your choice to receive commercial communications.
Automatically, through the website:
Depending on the website's settings and your options, certain technical information may be collected through cookies, logs and similar technologies.
From third parties:
- advertising platforms and social networks through which you requested to be contacted;
- designers, architects, contractors, partners or representatives who lawfully forward your request;
- the person or organisation you represent;
- service providers involved in payments, delivery, installation or other operations, to the extent necessary;
- public sources or other sources permitted by law, when necessary for a legitimate and proportionate purpose.
When data is not obtained directly from you, ART-GRANIT fulfils the information obligations provided by law, to the extent applicable.
5. FOR WHAT PURPOSES WE PROCESS DATA
5.1. To respond to requests
- to answer questions about materials, products and works;
- to communicate information about the availability of products and materials;
- to send requested quotes, estimates or calculations;
- to schedule discussions, consultations, visits or measurements;
- to put you in touch with the responsible manager or specialist.
5.2. For pre-contractual steps and preparing the order
- to clarify technical and commercial requirements;
- to analyse dimensions, sketches, photographs or other information provided;
- to carry out or schedule on-site measurements;
- to select the appropriate material and technical solution;
- to calculate the price and negotiate the terms;
- to prepare the order, quote, estimate or contract.
5.3. For performing contracts and managing orders
- to manufacture or prepare the ordered products;
- to coordinate measurement, manufacturing, delivery and installation;
- to invoice and record payments;
- to communicate during the performance of the order;
- to provide warranty and after-sales services;
- to handle complaints, remedies and other contractual requests.
5.4. For managing relationships with customers and prospective customers
- to record and assign requests;
- to keep the relevant communication history;
- to avoid repeatedly asking for the same information;
- to improve the organisation of the quoting and sales process;
- to resolve complaints and misunderstandings.
5.5. For marketing and commercial communications
- to send information about materials, collections, products and services;
- to communicate promotions, offers and campaigns;
- to inform about new products or collections;
- to send newsletters and invitations to events;
- to run remarketing or personalised advertising campaigns only under conditions permitted by law and depending on cookie preferences.
5.6. For analysing and improving the website and our activity
- to analyse how the website is used;
- to identify pages, materials and products of interest;
- to evaluate the effectiveness of advertising campaigns;
- to improve the website's functionality;
- to improve services, communication and customer experience.
5.7. For security, abuse prevention and defending our rights
- to protect the website, accounts, systems and IT equipment;
- to prevent and detect fraud or misuse;
- to investigate security incidents;
- to protect ART-GRANIT's people, property and premises;
- to establish, exercise or defend rights and claims;
- to handle complaints, administrative procedures or disputes.
5.8. For fulfilling legal obligations
- to prepare and keep accounting and tax documents;
- to respond to lawful requests from authorities;
- to comply with record-keeping and archiving obligations;
- to fulfil other obligations provided by applicable legislation.
6. LEGAL GROUNDS FOR PROCESSING
The legal ground is established depending on the specific purpose and context of the processing. ART-GRANIT may process data, as applicable, on the basis of the following grounds:
Performance of a contract or steps taken prior to its conclusion (Art. 6(1)(b) of Law No. 195/2024):
This ground may be used when you request a quote, an estimate, a measurement, an order or take other steps towards purchasing a product or service, and for performing the obligations undertaken under the contract.
Fulfilment of a legal obligation (Art. 6(1)(c) of Law No. 195/2024):
Data is processed when ART-GRANIT must comply with legal obligations, including accounting, tax, archiving, security matters, or in relation to competent authorities.
Legitimate interest (Art. 6(1)(f) of Law No. 195/2024):
- efficient management of requests and business relationships;
- keeping evidence regarding communications and operations;
- the security of the website, systems, premises, people and property;
- prevention of fraud and misuse;
- resolving complaints and defending ART-GRANIT's rights;
- analysing and improving services, when the rights and freedoms of the individual do not prevail.
When legitimate interest is invoked, ART-GRANIT assesses the necessity and proportionality of the processing in relation to the rights and freedoms of the data subject.
Consent (Art. 6(1)(a) of Law No. 195/2024):
Consent is used when it represents the appropriate legal ground, including, as applicable, for certain marketing communications, non-essential cookies or other operations for which the law requires the person's consent. Consent may be withdrawn at any time, without affecting the lawfulness of processing carried out before withdrawal.
7. DIRECT MARKETING
ART-GRANIT may send commercial information about materials, products, works, collections, promotions and other offers under the conditions provided by legislation.
Where marketing is based on consent, it is requested separately from the actions necessary to send a request, obtain a quote or conclude a contract. Refusing marketing does not affect the possibility of requesting information, receiving a quote, or contracting ART-GRANIT's products and services.
You may object to direct marketing or withdraw your consent at any time, using the mechanism indicated in the message received or by contacting ART-GRANIT. We may keep the minimum information necessary about your objection in order to avoid your subsequent accidental inclusion in marketing lists.
8. COOKIES AND SIMILAR TECHNOLOGIES
The website www.rame.md may use cookies and similar technologies. Depending on the actual configuration, these may be:
- strictly necessary for the website's operation;
- intended to remember preferences;
- used to measure audience and statistics;
- used for analysis;
- used for marketing, advertising and conversion measurement.
- Cookies and technologies that require consent will not be activated before the user expresses their choice, where legislation so requires. The user must be able to refuse non-essential cookies and subsequently change their preferences.
- The specific list of cookies, their providers, purposes and retention periods must be presented in the Cookie Policy and/or in the consent management tool available on the website.
9. WHO WE MAY DISCLOSE DATA TO
Access to data is granted only to persons and entities for whom it is necessary in relation to the specific purpose. Data may be accessible to, or disclosed to, as applicable:
- ART-GRANIT's authorised employees and collaborators;
- hosting, maintenance and IT service providers;
- providers of customer and request management systems (CRM), if such systems are used;
- e-mail, telephony and communications service providers;
- analytics, marketing and online advertising service providers;
- social media and online advertising platforms, to the extent they are used and subject to your choices;
- service providers involved in measurement, transport, delivery, installation, payment processing or other auxiliary services, when disclosure is necessary;
- designers, architects, contractors or other partners involved in a project, if disclosure is justified and lawful;
- lawyers, consultants, accountants, auditors or insurers, to the extent necessary;
- public authorities, courts or other institutions, when disclosure is required or permitted by law;
- other providers who process data on behalf of ART-GRANIT under appropriate instructions and safeguards.
ART-GRANIT does not sell or trade personal data databases.
When a provider processes data on behalf of ART-GRANIT, the relationship with it is organised in accordance with the legal requirements regarding data processors and data security.
10. DATA TRANSFERS OUTSIDE THE REPUBLIC OF MOLDOVA
Certain IT, e-mail, social media, analytics, advertising or request-management services may involve the storage of or access to data from other countries. In the event of an international transfer of personal data, ART-GRANIT applies the mechanisms and safeguards provided by Law No. 195/2024.
Additional information about a specific transfer and the applicable safeguards may be requested using the contact details provided in this Policy.
11. HOW LONG WE KEEP DATA
ART-GRANIT does not keep personal data for longer than necessary for the purposes for which it was collected. In determining the retention period, we take into account:
- the purpose of the processing;
- the nature, volume and sensitivity of the data;
- the existence of a pre-contractual or contractual relationship;
- the duration of the project or order;
- legal retention and archiving obligations;
- statutory limitation periods;
- the need to establish, exercise or defend a right;
- any complaints, audits or disputes.
In particular:
- requests from persons who did not become customers are kept for the period necessary to handle the request and for a reasonable subsequent period, according to internal rules;
- data relating to orders, contracts, payments and accounting documents is kept for the duration of the relationship and afterwards, for the periods required by applicable legislation or necessary to defend rights;
- data used for marketing is kept until consent is withdrawn, the right to object is exercised, or another applicable legal ground ceases;
- call recordings, if made, are kept for a limited period established according to their purpose; if they become relevant to a complaint or dispute, they may be kept for as long as necessary;
- data collected through cookies is kept according to the periods indicated in the Cookie Policy and in the preference management tool.
After the applicable period expires, data is deleted, anonymised, or, if there is a legal reason for retention, access to it is limited accordingly.
12. DATA SECURITY
ART-GRANIT applies technical and organisational measures appropriate to the level of risk in order to protect personal data against unauthorised access, disclosure, alteration, loss, destruction or use.
- restricting access according to duties and the need to know;
- using individual accounts and authentication mechanisms;
- protecting IT systems and devices;
- performing backups, as applicable;
- reasonably updating and maintaining systems;
- training persons who process data;
- confidentiality obligations;
- controlling access by external service providers;
- procedures for managing security incidents.
No method of electronic transmission or storage can guarantee absolute security; ART-GRANIT seeks to reduce risks to an adequate level in relation to the nature of the processing.
13. RIGHTS OF THE DATA SUBJECT
Under the conditions provided by Law No. 195/2024, you may benefit, as applicable, from the following rights:
- Right of access: to obtain confirmation as to whether ART-GRANIT processes data concerning you and, if so, access to the data and to the information provided by law.
- Right to rectification: to request the correction of inaccurate data and the completion of incomplete data.
- Right to erasure of data: to request the deletion of data in the situations provided by law. This right is not absolute, and certain data may be retained where there is a legal obligation or the need to defend a right.
- Right to restriction of processing: to request the temporary limitation of processing in the cases provided by law.
- Right to data portability: under the conditions of the law, to receive the data you provided in a structured, commonly used and machine-readable format, or to request that it be transmitted to another controller.
- Right to object: to object to processing based on legitimate interest, on grounds relating to your particular situation, under the conditions of the law. For direct marketing, the right to object may be exercised at any time.
- Right to withdraw consent: to withdraw your consent at any time, where it is the basis of the processing, without affecting the lawfulness of processing carried out before withdrawal.
- Rights regarding automated individual decisions: to benefit from the safeguards provided by law in a situation where a decision producing legal effects or similarly significantly affecting you is based solely on automated processing, including profiling.
14. HOW TO EXERCISE YOUR RIGHTS
To exercise your rights or for questions regarding the processing of personal data, you may contact us at:
S.R.L. „ART-GRANIT"
E-mail: info@rame.md
Showroom: bd. Grigore Vieru, 19, MD-2005, Chișinău, Republic of Moldova
Phone: +373 (78) 21-18-00
In your request, it is advisable to provide sufficient information to identify the request and the data it concerns. Where there are reasonable doubts about the identity of the requester, ART-GRANIT may ask for additional information strictly necessary to confirm identity.
ART-GRANIT will not automatically request a full copy of an identity document if identity can be verified by a less intrusive means.
Requests are examined and resolved under the conditions and within the time limits provided by Law No. 195/2024.
15. RIGHT TO LODGE A COMPLAINT
If you consider that your personal data is being processed in breach of the legislation, you have the right to address the National Centre for Personal Data Protection of the Republic of Moldova, under the conditions provided by law. This right does not limit the possibility of using other administrative or judicial remedies provided by legislation.
16. DATA OF MINORS
ART-GRANIT's website and the commercial activities promoted through it are not specifically aimed at minors. ART-GRANIT does not seek to collect data of minors through the website for marketing purposes.
If processing the data of a minor becomes necessary in a contractual context or in connection with a legal representative, it will be carried out only to the extent necessary and in compliance with applicable legal requirements.
17. SOCIAL NETWORKS, PLATFORMS AND THIRD-PARTY SERVICES
ART-GRANIT's website may contain links, modules, buttons or integrations with social networks, maps, video services, advertising platforms or other third-party services. After accessing or using these services, the respective providers may act as independent controllers and process data in accordance with their own policies.
ART-GRANIT does not determine how independent controllers process data outside the Company's instructions or contractual relationships. We recommend that you consult the privacy policies of those services.
18. UPDATING THE POLICY
This Policy may be updated, in particular, when:
- applicable legislation changes;
- ART-GRANIT's processing procedures change;
- new forms, services or features are introduced on the website;
- new providers or technologies are used;
- the ways of communication, marketing, analytics or cookie management change;
- other changes relevant to data processing occur.
The current version of the Policy will be available on the website www.rame.md. The date of the last update is indicated at the beginning of the document.
19. CONTACT
For questions regarding this Policy or the way ART-GRANIT processes personal data:
S.R.L. „ART-GRANIT"
Website: www.rame.md
E-mail: info@rame.md
Phone: +373 (78) 21-18-00
Showroom: bd. Grigore Vieru, 19, MD-2005, Chișinău, Republic of Moldova
